Priority Support Services

ADONTEC is committed to providing quality technical support for our products to software developers. Several different support options are offered.

*Starting from the date of purchase. In many cases our technical suppport staff searches for solutions on even older products.

Priority Support Services are working to provide results in shortest time and to render a customized service related to the special problem. In order to provide as much of flexibility as possible the following different Priority Support Service options are offered:

Priority Support Service 3M

This one is ordered within 5 days of purchase of the software product.

Up to 2 support cases
Up to 60 minutes phone support
Duration 3 months* after purchase of the software product

Priority Support Service 12M

This one can be ordered at anytime.

Up to 3 support cases
Up to 90 minutes phone support
Duration 12 months* after purchase of the software product

Priority Support Service 1-Case

This one can be ordered at anytime.

1 support case
Up to 60 minutes phone support
Duration 1 month* after purchase

^*1 month = 4 weeks.

What's included ?

Pricelist

On each support case:

extensive support via eMail, Phone or Fax
Analysis of up to 5 pages of customers source code (Code Reading)
Data analysis of up to 5 pages of customers data recording
Test the sample program provided by customer, if this is possible without any special environment (e.g. special device, a plc etc.)
From case to case, providing small functions or sample program

Each analysis includes a written multi-page report (PDF) showing possibly points of trouble and tips to recover.

Miscellaneous
Each Priority Support Service contract starts with the day of payment. Please provide your unique Service number on each contact.